Call us today on

01603 488688

261 Aylsham Road, Norwich, Norfolk NR3 2RE

Frequently Asked Questions

What is included in the rental price?
Basic rental of the vehicle.
What is excluded from the rental price?
 
VAT
Insurance
Fuel costs
Deposits
Fines, penalties, toll charges etc that you may incur late return fees and other administrative costs.
Special requests
Do I have to pay a deposit?
You will be asked to pay a £500.00 deposit on a credit or debit card for all 28 day hires. This deposit is held for the duration of hire and is taken when you collect the vehicle from Apex or the day prior to delivery.
How old do I have to be to hire a vehicle?
Our normal minimum age for hiring is 21 years old. 
Is there an upper age limit for hiring?
Our normal maximum age for hiring is 75 years old.
Is insurance included in the rental?
No. All long-term rentals must be covered on a fully comprehensive insurance policy in the drivers name.

What documentation do I need to produce to enable me to hire?
You need both parts of your driving licence – photo card and counterpart, two forms of identification, i.e. bank statement, passport or utility bill, dated within three months prior to the hire commencing and a copy of your insurance certificate for the vehicle.
What happens if I don't have my drivers licence counterpart?
You can ask us to validate your licence by DVLA. Please note there is a charge for this service, which is currently £10.00 plus VAT.
How can I pay?
Apex accepts payment by credit or debit card. We do not accept cash, cheques, Visa Electron, Solo or American Express.
What if the vehicle breaks down?
Every vehicle on our fleet has a manufacturer's breakdown recovery policy.
Can I hire a vehicle even if I have points (endorsements) on my driving license?
Yes. All endorsements must be verified by Apex staff before hire commences.
What is your fuel policy?
Apex offers a like-for-like fuel policy. In the event of any refuelling, a surcharge will apply.
Can I choose colour or specification of the vehicle?
Whilst we cannot guarantee a specific car colour or exact model, we do our utmost to provide a requested colour or feature.
Can I hire with a foreign licence?
Yes. All of the usual long-term rental conditions apply.
Do you offer a one way service?
No, not at this time.
What if I need to make a complaint?
All complaints can be made in writing to The Branch Manager, Apex Car and Van Rental, 261 Aylsham Road, Norwich, Norfolk, NR3 2RE. Or by calling (01603) 488688.